Owners can submit and monitor the progress of their own unit's defects and rectifications which require developer's action. All posted items, will be generated into a defects clearance form, for signing off upon the completion of works.
Owners will be able to view their assigned booking time as well as view announcements from Customer Service in regards to their properties.
Owners can post their defects by taking a picture and enter defect items in the Self Care Apps as well as Desktop version and Customer Service would also be able to update from the backend Admin login as reports of all defects will be generated from the data input as a central repository.
Upon posting of defects, Customer Service will track and update the status of defects item.
All defect attachments posted will be generated into a e-defects clearance form, for signing off by owners upon the completion of works. Standardization of all letters posted out with the letter template generator.
Posted items will be kept for future reference as well as the Service Level of Agreement for items posted will be in accordance of S&P agreements of defects rectification.
Portal apps have a standard notification on the change of status every time the Customer Service updates works in the ticket as well as receives notification when there is an updates on the Vacant Possession appointment time and Pending Final Inspection